Welcome 88 is fully committed to safeguarding the privacy and personal data of every member in Malaysia. This Privacy Policy clearly explains how we collect, use, store and protect your information in accordance with the Personal Data Protection Act 2010 (PDPA).
The core principles governing how we handle the personal data of our Malaysian members
All personal data and financial transactions of Welcome 88 members are protected with 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB. Your data is never transmitted as plain text across our network.
Welcome 88 has never sold, rented, or shared members' personal data with any third party for marketing or commercial purposes — and never will. Your data belongs to you, not to us as a business asset to be traded.
All data handling practices at Welcome 88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We appoint an internal Data Protection Officer (DPO) to ensure ongoing compliance and address any privacy issues that arise.
Welcome 88 believes you have the right to know exactly how your data is used. We don't bury the purpose of data collection in dense legal language — this Privacy Policy is written in plain, straightforward English.
You have the full right to access the personal data we hold about you, request corrections to any inaccurate information, and apply for data deletion under certain circumstances. Contact our team and we will respond within 14 business days.
Welcome 88's security systems are monitored around the clock by our cybersecurity team. Any suspicious activity on your account — such as login attempts from unrecognised locations — will trigger automatic alerts and notifications to you.
We don't just talk about security — we invest seriously in the infrastructure and processes to ensure your data stays truly protected at every level.
Welcome 88 ("we", "the Company") owns and operates an online betting platform under the domain welcome88.biz. As a responsible data controller, we take our obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations seriously.
This Privacy Policy clearly and transparently explains how Welcome 88 collects, processes, stores, shares, and protects your personal information when you use our services — including account registration, deposits via Touch 'n Go, GrabPay or DuitNow, Sports Betting, slots, Live Casino, lottery, virtual sports, and all other features on the platform.
This policy applies to all Welcome 88 platform users in Malaysia, regardless of how they access the platform — whether via web browser, mobile app, or any other digital medium. If you disagree with any part of this Privacy Policy, please discontinue use of our services.
Welcome 88 only collects data that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, gender, MyKad / passport number | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | E-wallet information (Touch 'n Go, GrabPay), bank account details, transaction history | Mandatory (payment) |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Game history, betting records, pages visited | Automatic |
| Communication Data | Live chat transcripts, email correspondence with customer support | Where applicable |
Welcome 88 collects your personal data through the following channels:
Welcome 88 uses the personal data collected for the following purposes, all in the interest of providing you with a better and more secure experience:
Welcome 88 does not sell or share your personal data for third-party commercial purposes. However, there are specific situations where we may need to share your data with limited parties:
All third parties we work with are bound by contractual terms that require them to protect your data to standards equivalent to or exceeding Malaysia's PDPA requirements.
Welcome 88 takes a multi-layered approach to data security, ensuring your information is protected at every stage — in transit, in processing, and in storage.
Under Malaysia's PDPA 2010, you have the following rights regarding the personal data that Welcome 88 holds:
Request a copy of all personal data we hold about you in a human-readable format.
Request the correction of any inaccurate or outdated personal data held in our records.
Request the deletion of your data under certain circumstances, subject to our legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request a restriction on the processing of your data in certain situations while a dispute is being resolved.
Receive your data in a structured, machine-readable format for transfer to another platform.
To exercise any of the rights above, submit a written request to support@welcome88.biz with the subject line "PDPA Privacy Rights Request". Welcome 88 will respond within 14 business days. We may require identity verification before processing your request.
Welcome 88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the Welcome 88 platform.
Welcome 88 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required by law:
When your data is no longer needed and there is no legal obligation to retain it, Welcome 88 will delete or destroy it in a secure manner.
Welcome 88 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will promptly delete that information and close the account in question. Parents or guardians who become aware that a child under their care has registered with Welcome 88 are urged to contact us immediately at support@welcome88.biz.
Welcome 88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or operational needs. When significant changes are made, we will:
Continued use of the Welcome 88 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and request deletion of the relevant data.
If you have any questions, concerns or requests regarding this Privacy Policy or how Welcome 88 handles your personal data, please contact us via:
Welcome 88's Data Protection Officer (DPO) team will process your privacy-related requests within 14 business days. For more complex matters, we will keep you informed of progress within the same timeframe.
We are fully committed to protecting your privacy. With industry-grade security infrastructure, PDPA 2010 compliance and a strict no-data-selling policy, you can play at Welcome 88 with complete peace of mind. Join over 500,000 Malaysian members today!
Responsible Gaming: Welcome 88 encourages responsible and safe gaming. Please play within your means. For more information, visit Responsible Gaming. For adults aged 18+ only.